How to get new ewallet pin

In case your ewallet PIN expires before you complete your transaction, you can request for another PIN to be sent to you by dialing *120*277#.

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How eWallet Work: This Simple Guide Will Help You, how to get new ewallet pin.

The new PIN that will be sent to you will enable you to withdraw funds from your account without fail. South africa is one of the countries whose technological industry is constantly making advancements. One of the greatest inventions that the country has made is ewallet. If you have not heard about it, you can now know how to use ewallet with these tips.

How ewallet work: this simple guide will help you

South africa is one of the countries whose technological industry is constantly making advancements. One of the greatest inventions that the country has made is ewallet. If you have not heard about it, you can now know how to use ewallet with these tips.

What is ewallet? Ewallet is a prepaid account that allows you to perform transactions, both online and offline, via your computer or smartphone. It works as a fast mode electronic wallet that allows you to perform transactions from the comfort of your home. The key requirement of owning an ewallet account is a south africa cellphone number via FNB atms, FNB cellphone banking, FNB online banking or FNB app.

How does FNB ewallet work?

Being a fast mode of transaction, ewallet works by allowing a user to send and receive money through their electronic gadgets. The first step of the transaction is for the user to load money into their accounts. The money is debited from the user’s account into their ewallet accounts in the form of digital representation. Being in the form of the digital representation means that the money is with the service provider who is responsible for keeping ledgers and records of all the users and their data. Therefore, for any deposits that a user makes, the money is transferred from the user’s bank account to the dedicated bank account that the user has chosen. The records of the ledgers are also automatically updated.

When a user chooses to send money to another ewallet user, there is no actual money transfer from one account to the other. Instead, what happens is that the ledgers are automatically updated to show that a transaction was performed and money was sent from your account to the recipient’s account. The recipient receives an SMS after receiving money into the ewallet. That is how convenient ewallet is. These how to do ewallet operation guides will be beneficial for you if you are a new user.

How to send money via ewallet

There are different ways to send money, including:

Using your cellphone

Using online banking

Using the FNB banking app

Using any FNB ATM

Sending money is one of the most basic operations that you can do with ewallet. The operation does not require any form of two-factor authentication. The service is, however, available for anyone with a south african cellphone number. The procedure on how to send ewallet money via cellphone is as simple as:

Dialing *120*321#

Selecting the ‘send money’ option and clicking okay

Selecting the ‘ewallet’ option

Selecting the account from which you want to send money from

Keying in the cellphone number of the recipient, for this case, the user that you want to send money to

Entering the amount of money that you want to send

Selecting the yes option to complete the transaction. That option will also authorize the service to send the recipient a PIN that they will require when withdrawing the funds.

The sender will also be required to confirm the details of the recipient and the amount of money that they wish to send. Senders are advised to be cautious when confirming the details of the recipient since they will be liable for any transactions that are wrongly conducted. Now you know how to send ewallet funds.

FNB ewallet withdrawal

After you have received funds and wish to withdraw them from your ewallet account, the procedure for doing so is not as complex as it may sound. These are the simple steps to follow on how to withdraw ewallet:

Start by dialing *120*277# for you to access your ewallet.

In the list of options that will be displayed, select option 1 to get the PIN. You will receive a unique message sending you the five-digit PIN that will be required when withdrawing the money from the ATM. The PIN will expire after sixteen hours.

Visit the nearest FNB ATM within sixteen hours after receiving the five-digit PIN.

At the ATM, if you do not have an ATM card, you could opt for the cardless services transaction option.

Select the “ewallet services” on the screen.

Enter your valid south african phone number on the keypad and select the “proceed” option.

The next dialogue box will require you to enter the five-digit PIN that was sent to you at the beginning of the transaction.

Enter the withdrawal amount that you wish to withdraw from your account. The amount should be less than or equal to the amount of funds that you have in your account. The ATM will dispense the amount of money that you have keyed in.

Apart from the ATM, a user can withdraw cash from the ATM or withdraw funds from any of the selected retail stores. The procedure is as follows:

Start by dialing *120*277# for you to access ewallet.

Select option 1 to select the withdraw cash option.

From the list of options that will be displayed, select option 1, which is the “get retail PIN” option.

You can then visit any of these listed retail stores in the country to withdraw the cash;

Sutherland ridge SUPERSPAR

At any of the selected retail stores, you will be required to purchase a credit or debit card. This step is mandatory.

After purchasing, you will be required to select the “withdraw cash” at checkout option.

The following screen will ask you to “withdraw cash from ewallet.”

You will then be prompted to enter your phone number.

The following dialogue box will require you to enter the four-digit PIN that was sent to you as a text message.

The cashier will then give you the money that you have withdrawn. There is no fee for withdrawing funds from ewallet. You need to, however, check the balance in your account by following the procedure on how to check ewallet balance.

How long does ewallet last?

When performing a transaction, the PIN that is sent to you in the form of a text message lasts for a maximum of sixteen hours. A user is then advised to complete the transaction as soon as they can to avoid any forms of inconveniences that are likely to arise.

How to request a new pin for ewallet

In case your ewallet PIN expires before you complete your transaction, you can request for another PIN to be sent to you by dialing *120*277#. The new PIN that will be sent to you will enable you to withdraw funds from your account without fail.

Technology has made the financial market convenient for users. One of the greatest inventions is ewallet, which has made it possible for users to perform transactions with ease. These details on how does ewallet work will come in handy.

How to get new ewallet pin

Browse through our frequently asked questions or search for your specific concern

What is KYC?

KYC, or Know Your Customer, is a banking standard where you need to provide your personal details with evidence of their accuracy for proper verification.

What is the difference between digital and physical KYC?

Digital KYC: this allows you to digitally upload your details from the comfort of your home without physical verification. In this status, you will have some limitations in the use of your account. This status is for a limited period of time only and you will be required to physically verify yourself as advised by the system.

Physical KYC: you attain this status only after physical verification, or if you directly register via an agent. This status gives you a full account benefits without any limitations

How do I upgrade to physical KYC?

Simply visit an ewallet registration agent to present your EID into the reader and validate with your fingerprint on the scanner. To find your nearest agent, click here.

What is a PIN?

The PIN, or private identification number, is a four-digit security code that will be used to verify your identity whenever you interact with ewallet or make a transaction. You will have to define this PIN during the registration process.

Do I need a bank account to use ewallet?

No, ewallet primarily uses a digital wallet for transactions and does not need a bank account. All you need to do is download the app and register.

Is there a minimum balance for ewallet?

No, with ewallet you have access to all your funds without any obligation to maintain a minimum balance and with no low balance charges.

How does ewallet work

Image: canva.Com (modified by author)
source: original

How does FNB ewallet work?

Being a fast mode of transaction, ewallet works by allowing a user to send and receive money through their electronic gadgets. The first step of the transaction is for the user to load money into their accounts. The money is debited from the user's account into their ewallet accounts in the form of digital representation. Being in the form of the digital representation means that the money is with the service provider who is responsible for keeping ledgers and records of all the users and their data. Therefore, for any deposits that a user makes, the money is transferred from the user's bank account to the dedicated bank account that the user has chosen. The records of the ledgers are also automatically updated.

When a user chooses to send money to another ewallet user, there is no actual money transfer from one account to the other. Instead, what happens is that the ledgers are automatically updated to show that a transaction was performed and money was sent from your account to the recipient's account. The recipient receives an SMS after receiving money into the ewallet. That is how convenient ewallet is. These how to do ewallet operation guides will be beneficial for you if you are a new user.

How to send money via ewallet

There are different ways to send money, including:

Using your cellphone

Using online banking

Using the FNB banking app

Using any FNB ATM

Image: instagram.Com, @fnbsa
source: UGC

READ ALSO: how to apply and use PEP money transfer

Dialing *120*321#

Selecting the 'send money' option and clicking okay

Selecting the 'ewallet' option

Selecting the account from which you want to send money from

Keying in the cellphone number of the recipient, for this case, the user that you want to send money to

Entering the amount of money that you want to send

Selecting the yes option to complete the transaction. That option will also authorize the service to send the recipient a PIN that they will require when withdrawing the funds.

FNB ewallet withdrawal

Image: facebook.Com, @fnbsa
source: UGC

Start by dialing *120*277# for you to access your ewallet.

In the list of options that will be displayed, select option 1 to get the PIN. You will receive a unique message sending you the five-digit PIN that will be required when withdrawing the money from the ATM. The PIN will expire after sixteen hours.

Visit the nearest FNB ATM within sixteen hours after receiving the five-digit PIN.

At the ATM, if you do not have an ATM card, you could opt for the cardless services transaction option.

Select the "ewallet services" on the screen.

Enter your valid south african phone number on the keypad and select the "proceed" option.

The next dialogue box will require you to enter the five-digit PIN that was sent to you at the beginning of the transaction.

Enter the withdrawal amount that you wish to withdraw from your account. The amount should be less than or equal to the amount of funds that you have in your account. The ATM will dispense the amount of money that you have keyed in.

Verify that you have completed the transaction before leaving the ATM. In case you do not approve the transaction, you can select the " cancel" option to stop the transaction.

Apart from the ATM, a user can withdraw cash from the ATM or withdraw funds from any of the selected retail stores. The procedure is as follows:

Start by dialing *120*277# for you to access ewallet.

Select option 1 to select the withdraw cash option.

From the list of options that will be displayed, select option 1, which is the "get retail PIN" option.

You can then visit any of these listed retail stores in the country to withdraw the cash;

Sutherland ridge SUPERSPAR

At any of the selected retail stores, you will be required to purchase a credit or debit card. This step is mandatory.

After purchasing, you will be required to select the "withdraw cash" at checkout option.

The following screen will ask you to "withdraw cash from ewallet."

You will then be prompted to enter your phone number.

The following dialogue box will require you to enter the four-digit PIN that was sent to you as a text message.

READ ALSO: how does standard bank instant money transfer work

How long does ewallet last?

How to request a new pin for ewallet

FNB reverse payment - how can you reverse an EFT payment FNB with ease?

How to send money to zimbabwe cheap, fast and securely

How to reverse ewallet payment in 2020?

How to reverse ewallet payment in 2021?

In this digital era, sending money across the globe has been made so much easier. Ewallet FNB is one of the simplest, efficient, and cheapest ways to transfer cash to friends and family in south africa. The best part is that you can transfer such funds from your bank account to any registered mobile number all over the country and not necessarily another bank account. In addition, the recipient can access the money instantly at any of the FNB atms. But what happens if you make an error with the recipient's mobile phone or bank information? Here is how to reverse ewallet payment in 2021.

Image: canva.Com (modified by author)
source: UGC

Can I reverse ewallet transaction? In case you send money via this option to the wrong recipient, you need to reverse it and resend it to the right person. Therefore, it is essential to know how to reverse such payments, and here is what you ought to do in case you are caught up in such a situation.

How to reverse ewallet transfer?

How do I reverse FNB ewallet when sent to the wrong recipient? You just noticed that the money has gone to the wrong recipient, and cannot help but panic. Do not worry, as there is an alternative to reversing the transaction. The only way to cancel an already complete transaction is to contact FNB call centre and request for the procedure to be done manually from their end. So, how do you contact FNB call centre on how to reverse ewallet sent to the wrong number manually?

The FNB ewallet reversal number for cellphone banking is 087 575 9405. Alternatively, you can use the following procedure:

Dial *120*321# on your mobile phone.

Select alternative 4 for "send money".

Next, select alternative 5 for "ewallet reversal".

Select the transaction that you want to reverse.

You may also contact the complaints resolution desk via email on care@fnb.Co.Za, or telephone number: 087 575 9408 (option one).

How do I reverse ewallet on FNB app? In case of any inquiries with regards to how to reverse ewallet on app, call 087 575 0362. And for queries on FNB ewallet reversal online, contact 087 575 0000.

Other important details on ewallet reversal

Can you reverse an ewallet transaction? FNB and standard banks permit free money withdrawals at specified retailers. The receiver of the money must know the validity of the ewallet PIN which is normally 30 days for absa and standard bank and 7 days for nedbank. In case the recipient fails to withdraw the cash in the given period, the money is reversed back to the account of the sender.

In case you receive payments wrongly, do not withdraw the cash and the FNB reverse payment will automatically revert to the sender after the PIN expires. The ewallet PIN for FNB is valid for four hours. Upon its expiration, the recipient can opt for FNB ewallet new pin request at any given period by dialing *130*277#.

How long does it take to reverse ewallet?

If you send money to the wrong recipient and call the company's team, the reversal should take up to 4 business days. On the other hand, money is returned to the sender within 15 business days if the recipient's number does not work.

How much does it cost to reverse an ewallet?

Kindly note that you will be charged about R50 as fee to get back the money sent to the wrong number. Also according to FNB, this procedure is not really guaranteed. For a better experience, ensure to double-check the cell phone of the receiver as well as the amount to be sent and this will save you the hassle of making an FNB ewallet reversal. Here is a quick reminder on how to correctly use this platform to send money.

How to correctly send money and avoid reversal inconveniences

How to reverse e-wallet payment in 2020?

Ewallet FNB is very convenient because one can use it in four different platforms which are mobile banking, ATM, mobile app, or online banking. After selecting your preferred option of making the transfer:

Select send money then choose ewallet.

Insert the mobile phone number of the person you wish to make the transfer to. Double-check to ensure that the digits are correct.

Next, select if the app should offer the recipient a PIN or not, then type in the amount you wish to send.

Lastly, confirm and submit the transaction.

The recipient gets an instant message after the money has been deposited into their account. To withdraw the cash, go to any of the nearby FBN ATM or selected retailers.

Select FNB card less services in the screen then tap in the ewallet services.

Insert your mobile number and press the proceed button.

Type in the ATM PIN included in the message received and input the amount you wish to withdraw.

After taking the money, ensure that the transaction has completed, or choose ‘cancel’ before departing from the ATM.

In case you do not wish to withdraw the money, then you can use your FNB ewallet to purchase airtime, data, and electricity as well as pay for goods and services.

Ewallet account can hold a maximum of R5,000 at any point in time. The limit per day when transferring via the mobile app or online banking is R3,000 while the limit for cellphone banking and atms is R1,500. Additionally, FNB ewallet will only charge you a fee of R10.95 per transaction making it the most affordable way to send money in south africa. Ewallet withdraw fees will vary depending on the amount withdrawn.

With the above guide, you now know how to reverse ewallet payments if you incorrectly send the cash. So, if you make the mistake of sending money to the wrong person, do not panic but simply follow the steps and options to reverse the transaction.

DISCLAIMER: this article is intended for general informational purposes only and does not address individual circumstances. It should not be relied on to make decisions of any kind. Any action you take upon the information presented in this article is strictly at your own risk and responsibility! We are not responsible for any loss, damages, etc. That may occur if the information contained turns out to be inaccurate/incorrect.

How to get new ewallet pin

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Cellphone banking

Dial *130*321#

Select send money

Select the account you want to send money from

Key in the cellphone number you want to send to

Enter the amount you want to send

Confirm that all is correct (make sure you entered the right cellphone number)

To send money using FNB cellphone banking you need to be registered for cellphone banking.

To register for cellphone banking, dial *130*321#

Online banking

Log into FNB online banking

Select the payments tab

Enter your one time PIN (OTP)

Select send money

Select the account you want to send money from

Select the amount you want to send

Key in the cellphone number you want to send money to

Click on finish

You need to register for online banking to send money via the internet

FNB ATM

Insert your card and enter your PIN

Select more options

Select buy it/pay it

Select send money. Read the terms and conditions and then select proceed

Key in the cellphone number you want to send money to and select proceed

Key in the amount you want to send money to and select proceed

Confirm that all the details are correct and select proceed

Remember to take your card

No registration or application is necessary if you send money via an FNB ATM

fee (BWP)
send money	P9.40
withdrawal (you get 1 free withdrawal with every wallet send without exceeding maximum of 4 free withdrawals in the wallet)	FREE
dormant ewallet (up to 6 months)	FREE
dormant ewallet (after 6 months)	FREE

Standard network operator rates apply when using your cellphone.

You have access to ewallet

If you are an FNB client with an active transactional account, you already have access to the ewallet service.

Login to online banking, cellphone banking or visit your nearest ATM and select send money to make use of this safe and convenient way to send money to anyone.

Ewallet

Send money anywhere, any time

The ewallet allows FNB customers to send money to anyone with an active cell number. Money is transferred instantly. Recipients can use the money in the ewallet to buy airtime, send money to other cellphones and more.

How it works

Instantly send money or make payments

You can send money to friends and family members or make a payment to anyone simply and hassle free

Money can be sent to anyone who has a valid botswana cellphone number and the recipient does not need to have a bank account

Any GSM cellphone model can be used to send money or to receive money

Money is instantly available in the ewallet

Money will be stored in an ewallet. Recipients will be able access the money immediately at an FNB ATM without needing a bank card and without filling in any forms

Recipients will get all of the money sent as there are no ATM charges to withdraw money

Recipients don't have to withdraw all the money at once

Recipients can also check the balance, get a mini statement, buy prepaid airtime, send money on to someone else's cellphone

You can send money at any time of the day or night via cellphone banking, FNB online banking, FNB app or at an FNB ATM

What's hot

It's for everyone

Send money to anyone with a valid botswana cellphone number

It's simple

The recipient does not need a bank account or bank card

It's convenient

Money can be sent anytime, anywhere, from the comfort and safety of your own home

It's fast

The money is sent immediately and the recipient can access the funds immediately

It's free of bank charges

Pay no bank charges when you send money via ewallet

Ways to send

Send the way you want to

As an FNB customer you can use one of FNB's convenient digital channels to send money to anyone with a valid cellphone number on any network.

Online banking

View how to send money via online banking

Cellphone banking

View how to send money via cellphone banking

View how to send money via FNB ATM

Ways to use

Withdraw, buy + spend

When you receive an SMS notifying you that money has been sent to your cellphone, you can do the following

Send a portion of the money in the ewallet to another ewallet in exactly the same way

Withdraw all or some of the money from the ewallet at an FNB ATM without needing a bank card. The rest of the money can be withdrawn at a later stage

Buy prepaid airtime from the ewallet

Check the ewallet account balance or get a mini statement

How to receive money

How to receive money

Turn your phone into a wallet

Once you've received an SMS telling you that you have been sent money

Dial *130*392# to access the ewallet

Set a secret 5-digit PIN for the ewallet

Select 'withdraw cash' and then 'get ATM PIN'

You'll receive an SMS with an ATM PIN

Go to an FNB ATM

At the ATM press the green button (enter/ proceed) and then wallet services

Key in your cellphone number and ATM PIN

Choose the amount of money to withdraw. Make sure that either your transaction has ended or that you press 'cancel' before leaving the ATM

If you have been sent money but you have no airtime , dial *103*392# to buy airtime with the money that has been sent to you. Then dial *130*321# .

How ewallet work: this simple guide will help you

How does FNB ewallet work?

How to send money via ewallet

There are different ways to send money, including:

Using your cellphone

Using online banking

Using the FNB banking app

Using any FNB ATM

Dialing *120*321#

Selecting the ‘send money’ option and clicking okay

Selecting the ‘ewallet’ option

Selecting the account from which you want to send money from

Keying in the cellphone number of the recipient, for this case, the user that you want to send money to

Entering the amount of money that you want to send

Selecting the yes option to complete the transaction. That option will also authorize the service to send the recipient a PIN that they will require when withdrawing the funds.

FNB ewallet withdrawal

Start by dialing *120*277# for you to access your ewallet.

In the list of options that will be displayed, select option 1 to get the PIN. You will receive a unique message sending you the five-digit PIN that will be required when withdrawing the money from the ATM. The PIN will expire after sixteen hours.

Visit the nearest FNB ATM within sixteen hours after receiving the five-digit PIN.

At the ATM, if you do not have an ATM card, you could opt for the cardless services transaction option.

Select the “ewallet services” on the screen.

Enter your valid south african phone number on the keypad and select the “proceed” option.

The next dialogue box will require you to enter the five-digit PIN that was sent to you at the beginning of the transaction.

Enter the withdrawal amount that you wish to withdraw from your account. The amount should be less than or equal to the amount of funds that you have in your account. The ATM will dispense the amount of money that you have keyed in.

Apart from the ATM, a user can withdraw cash from the ATM or withdraw funds from any of the selected retail stores. The procedure is as follows:

Start by dialing *120*277# for you to access ewallet.

Select option 1 to select the withdraw cash option.

From the list of options that will be displayed, select option 1, which is the “get retail PIN” option.

You can then visit any of these listed retail stores in the country to withdraw the cash;

Sutherland ridge SUPERSPAR

At any of the selected retail stores, you will be required to purchase a credit or debit card. This step is mandatory.

After purchasing, you will be required to select the “withdraw cash” at checkout option.

The following screen will ask you to “withdraw cash from ewallet.”

You will then be prompted to enter your phone number.

The following dialogue box will require you to enter the four-digit PIN that was sent to you as a text message.

How long does ewallet last?

How to request a new pin for ewallet

How to get new ewallet pin

Browse through our frequently asked questions or search for your specific concern

What is KYC?

KYC, or Know Your Customer, is a banking standard where you need to provide your personal details with evidence of their accuracy for proper verification.

What is the difference between digital and physical KYC?

Digital KYC: this allows you to digitally upload your details from the comfort of your home without physical verification. In this status, you will have some limitations in the use of your account. This status is for a limited period of time only and you will be required to physically verify yourself as advised by the system.

Physical KYC: you attain this status only after physical verification, or if you directly register via an agent. This status gives you a full account benefits without any limitations

How do I upgrade to physical KYC?

Simply visit an ewallet registration agent to present your EID into the reader and validate with your fingerprint on the scanner. To find your nearest agent, click here.

What is a PIN?

Do I need a bank account to use ewallet?

No, ewallet primarily uses a digital wallet for transactions and does not need a bank account. All you need to do is download the app and register.

Is there a minimum balance for ewallet?

No, with ewallet you have access to all your funds without any obligation to maintain a minimum balance and with no low balance charges.

How to use ewallet

Ewallet is a cash transfer service that was introduced by FNB. It allows us to send money to individuals without the need for a bank account on the receiver’s end. All you do is you send money to the receiver’s cellphone number. They will receive a message telling them that you have sent money, and they can go to any FNB ATM to withdraw the money within as specified time period.

There are two sides to using FNB ewallet, the first is on the sending side and the other is to send money to a recipient. All you need to be able to receive ewallet money is a valid south african phone number on which you can receive the funds.

The same applies to sending, with the difference that if you want to send an ewallet using the app, you will need a smartphone and the FNB app installed. You will also need enough airtime or data to conduct the sending transaction.

There are two ways to send money through ewallet. The first and most common method used, is by using the FNB app the second way to send money to ewallet is by using a cellphone without the app (also known as cellphone banking).

How to send ewallet with FNB app

Open the FNB app

Go to payments

Go to “send money”

Go to ewallet

Choose the account that you want send the money from (if you have more than one account linked to the FNB app

Enter the amount that you want to send via ewallet

Choose the number to send the money to (you can search from the number in your contacts by pressing the plus sign next to “cell”)

Check the box that says “send ATM pin to recipient” if you want them to receive the pin

Once you are done, the recipient will receive an SMS with a 5 digit pin notifying them that they have received money in the ewallet and the that they have 16 hours to withdraw the money with the pin.

How to send ewallet with your phone

To send ewallet using the cellphone without the app, follow the steps below:

Dial *120*321# from your mobile phone

Select ‘send money’

Select ‘ewallet’

Select the account you want to send money from (if you have more than 1 account).

Enter in the cellphone number you want to send
to.

Enter the amount of money that you want to send.

Select ‘yes’ to send an SMS with an ATM PIN to the recipient so that they can withdraw from the ATM.

Confirm the amount and cellphone number.

You can only send money from an FNB account

You can also use the code to do things like check how much you have in your ewallet that is associated with your number.

Ewallet has a daily limit of R5000. This means that as a recipient, you cannot receive or spend more than R5000 in a day. Additionally, an ewallet can only hold R5000. If you have R5000 in your ewallet, you cannot receive anymore until you spend some of what you have.

The monthly limit for ewallet is R25000.

Do I have to pay to use ewallet?

As a recipient there are no charges for using ewallet. A transaction fee is charged to the sender when they send the money to you. That is the only charge that is involved in usage of the service.

When you send someone money through ewallet there will be a checkbox that you can in order to send the recipient a pin that they can use at the ATM to with draw the money. If you forget to send them the pin there is a way for them to get the pin.

How to get ewallet pin?

If you have forgotten your ewallet pin or it was not sent to you by the sender, you can follow the following steps.

· dial “*120*277#” on your mobile phone

· press “1” to select “withdraw cash”.

· press “1” to select “get ATM PIN”.

You will now get an SMS with your new pin. The pin is valid for 16 hours after it is generated.

This will also allow you to reset your ewallet pin to a new one if you think that your current pin has been compromised.

How to withdraw money from ewallet

You will need to go to any FNB ATM and follow the steps as laid out below

Select cardless withdrawal

Select ewallet services

Enter your cellphone number

Enter the ewallet pin that was sms’ed to you

Enter the amount of money you want to withdraw

And that sums up the process of using ewallet. Below, we will provide some answers to some common questions with regards to ewallet. For the full document on how to use ewallet and all the terms and conditions associated, you can check out the ewallet section on the official FNB website.

How long is an ewallet transfer valid?

From the moment the ewallet is sent, it is valid for 12 business days. If the ewallet is not activated within that time period, the funds will be sent back to the account of the sender.

Can you reverse an ewallet transaction?

No. There is no option to reverse an ewallet transaction once you have sent the money. The only thing near to a solution is if the recipient agrees to not withdraw the money for 12 business days until the funds are returned to the sender. Any changes or removal of the pin can only be made by the person who the money was sent to on their cellphone, as they are the one who receives the pin to give access to the ewallet.

What is the minimum amount for ewallet withdrawal?

The minimum amount that you can withdraw at an ATM is R20. This can, however vary from ATM to ATM, and if the ATM does not issue R20 notes that time, the minimum will probably be R50. It is also possible to withdraw less than R20 if it is from a participating retailer.

How to get new ewallet pin

FNB offers a network of branches for all your face to face banking requirements

Postal address
first national bank zambia limited
PO box 36187
lusaka, zambia

Physical address
stand number 22768
acacia office park
cnr thabo mbeki and great east roads
lusaka, zambia

Telephone numbers: +260 211 366 800
fax number: +260 211 253 057 / 250 602
email: fnb@fnbzambia.Co.Zm

Stand number 22768
acacia office park
cnr thabo mbeki and great east roads
lusaka, zambia

Telephone numbers: +260 211 366 800
fax number: +260 211 250 090
branch code: 260001

Society house
first floor, shop number G040
plot 3 & 3a cairo road,
central business district
lusaka, zambia

Telephone numbers: +260 211 366 800
branch code: 260050

Shakes investment limited building
plot number 16808
lumumba road
lusaka, zambia

Telephone numbers: +(260) 211 366 900
fax number: +(260) 211 845 453
branch code: 260002

Plot no. 617
shop number 4 musenga house
kwacha road
PO box 11262
chingola, zambia

Telephone numbers: +260 211 366 800
branch code: 260322

Kaonde house
plot no. 921
independence avenue
solwezi, zambia

Telephone numbers: +260 211 366 800
branch code: 262823

Union house
plot 493/494
zambia way and oxford street
kitwe, zambia

Telephone numbers: +260 211 366 800
fax number: +260 212 657 145
branch code: 260212

Centro mall premier banking

Unit 63 corner bishop & kabulonga roads
centro mall, kabulonga
lusaka, zambia

Telephone numbers: +260 211 366 800
fax number: +260 211 250602

Neighbours city estate
plot number 50
buteko avenue
ndola, zambia

Telephone numbers: +260 211 366 800
fax number: +260 212 610009
branch code: 260103

Plot 7A livingstone road
PO box 670159
mazabuka, zambia

Telephone numbers: +260 211 366 800
fax number: +260 213 239 023
branch code: 263613

Plot 414 independence road
mkushi, zambia

Telephone numbers: +260 211 366 800
branch code: 262319

Plot 9471/2/3, makeni mall
kafue road, lusaka
PO box 38911,
lusaka, zambia

Telephone numbers: +260 211 366 800
fax number: +260 211 369 398
branch code: 260016

Stand no.3539 jacaranda mall
corner of mushili & kabwe road
PO box 73642
ndola, zambia

Telephone numbers: +260 211 366 800
branch code: 260049

PHI shopping mall
plot no. 38147
bennie mwiinga road
lusaka, zambia

Telephone numbers: +260 211 366 800
branch code: 260049

Plot 19222, zone 3 building, manda hill mall
corner great east & manchichi road, lusaka
PO box 36187,
lusaka, zambia

Telephone numbers: +260 211 366 800
fax number: +260 211 366 875
branch code: 260014

Plot no.87A shop no.2
buntungwa street
kabwe, zambia

Telephone numbers: +260 211 366 800
branch code: 260937

Plot no.ME 46
along livingstone
PO. Box 630819
choma, zambia

Telephone numbers: +260 211 366 800
branch code: 261238

Plot no. 646
corner of pererinyatwa road
& umodzi highway
PO. Box 510080
chipata, zambia

Telephone numbers: +260 211 366 800
branch code: 261121

Plot no.4 wada chovu building
zaone avenue, PO box 90953
luanshya, zambia

Telephone numbers: +260 211 366 800
branch code: 260741

Mukuba mall premier branch

Shop no. 43, mukuba mall, 6939
cnr freedom way & chiwala ave
parklands, kitwe

Telephone numbers: +260 211 366 800
branch code: 260243

Budget stores complex
stand no:8,buteko street
town centre, mufulira

Telephone numbers: +260 211 366 800
branch code: 260544

Plot no: 2503 turnpan zambia building
heavy industrial area
off independence avenue
kitwe

Telephone numbers: +260 211 366 800
branch code: 260247

Plot 150/27/4586
chilumbulu road
chilenje

Telephone numbers: +260 211 366 800
branch code: 260046

Spar supermarket
plot 360/S, mosi-O-tunya rd,
livingstone, zambia

Telephone numbers: +260 211 366 800
branch code: 260046

Stand no. 795
kalumbila high street
kalumbila town

Telephone numbers: +260 211 366 800

Find an ATM

Our atms (automated teller machines) are situated within the FNB zambia branches

Stand number 22768
acacia office park
thabo mbeki and great east roads
lusaka
telephone number: +260 211 366 800

Union house
plot 493/494
zambia way & oxford street
kitwe
telephone number: 260 212 657 100

Shakes investment limited building
plot number 16808
lumumba road
lusaka
telephone number: +260 211 366 900

Plot 7A
livingstone road
mazabuka
telephone number: +260 213 239 000

Neighbours city estate
plot number 50
butek
telephone numbers: +260 212 610 006/ 610 007

Makeni mall
plot 9471/2/3
kafue road
lusaka
telephone number: +260 211 369379

Plot 414 independence road
mkushi
telephone numbers: +260 971254871
mobile number: +260 977 995 476

Jacaranda mall
stand no.3539
corner of mushili & kabwe road
ndola
telephone number: +260 212 626 000

Plot 19222, zone 3 building, manda hill mall
corner great east & manchichi road,
lusaka
telephone number: +260 211 366 863

Musenga house
plot no. 617, shop number 4
kwacha road
chingola
telephone number: +260 212657130

Plot no. ME 46
along livingstone road.
Choma
mobile number: +260 969417613

Plot no. 646
corner of pererinyatwa road
& umodzi highway
chipata
telephone number: +260 216222003

Plot no. 921
kaonde house
independence avenue
solwezi
telephone number: +260 212626013

PHI shopping mall
stand 38147
bennie mwiinga road,
lusaka
telephone number: +260 211366919

Plot no. 87A shop no. 2
buntungwa street
kabwe
mobile number: (+260) 965 085 195

Wada chovu building
shop no. 4
along zaone avenue
mobile number: +260 965 841097

Kabulonga shopping mall,
lusaka
zambia

Phase V ATM lobby,
stand number 2374
arcades shopping centre,
great east road.
Lusaka
zambia

Down town shopping mall,
kafue road,
lusaka
zambia

Stand no. 22845, shop no. 28A,
crossroads shopping mall
leopards hill road
lusaka,
zambia

Plot number 3, independence avenue
city centre
kitwe

Stand no. 272
buteko drive
kalulushi

House no. 33 ndola road
fairview
mufulira

Stand no. KWE/71
kwacha east
kitwe

Stand no. 3680
kabala
kitwe

Plot 643 parklands shopping centre
corner kuomboka/freedom way
kitwe.

Inos holding 93
president avenue
town centre
ndola

Plot no. F/31096
chilengwa road
masaiti area
ndola

Plot no. 10709
kabwe road
ndola

Plot 012
corner president avenue & T3 highway
kafubu mall
ndola

Plot lub/3276/1
chibesa kunda road
ndola

Stand no. 437
cairo road
ndola

SGC filling station
ndola

Stand no. CH/108 hard K shopping complex
chifubu market
ndola

Plot no. 1320,
along great north road
mkushi

Farm no. 3168
farm centre
mkushi farm block
mkushi

SGC filling station
independence avenue
mitech area
solwezi

Industrial park
kalumbila mineral areas
kalumbila,
solwezi

Plot no. 53, 14th street
luanshya town centre
luanshya

Plot no. 2057
corner of gizenda road and chindo road
lusaka

Plot no. 9/65/4586
muramba road
chilenje south
lusaka.

At the real meat stand
lusaka

Oryx filling station
chongwe

Kobil filling station ATM

Corner of ben bella & lumumba road,
lusaka

Plot no. 12/70 - 45/86
kasama road
chilenje south
lusaka

Plot no.5065
mungwi road
lusaka.

Shop no. 18B
manda hill shopping mall
manchinchi road
lusaka

Odys filling station ATM

Plot no. 298
lumumba road
matero
lusaka

Radian stores
along chinika road
lusaka

Shop no. 465
maunda road
kabwata main market
lusaka

Vuma filling station ATM

Plot no. 6076
kafue road
lusaka

Engen filling station ATM

Engen filling station
los angeles road
long acres
lusaka

University of zambia main campus
lusaka

Plot no. 609
foxdale court
zambezi road
lusaka

Plot no. 8674, shop no.1A
corner jambo/almalik drive
riverside
kitwe

36 kabengele avenue
kitwe

Stand no. 100
katilungu road, chimwemwe
kitwe

Plot no. 396A
starbuck food centre
midway road, kamenza
chililabombwe

Konkola hypermarket limited,
mazabuka

Mazabuka sugar farms ATM

Edwina ceri coventry, 52690
lubombo
mazabuka

Intercity bus terminus
lusaka

Shop no. 43, mukuba mall, 6939
cnr freedom way & chiwala ave
parklands, kitwe

Budget stores complex
stand no:8,buteko street
town centre, mufulira

Plot no: 2503 turnpan zambia building
heavy industrial area
off independence avenue
kitwe

Plot 150/27/4586
chilumbulu road
chilenje
mobile: 0964-619518

Spar supermarket
plot 360/S, mosi-O-tunya rd,
livingstone, zambia
telephone numbers: +260 211 366 800

FNB ewallet: the ultimate guide for sending/collecting/reversing ewallet

FNB ewallet is the most convenient way of sending money to friends and family members.

It allows FNB account holders to send money from bank accounts to any registered working cellphone number in south africa.

You're able to reverse ewallet should you send money to the wrong number.

FNB ewallet - send money instantly.

Ewallet is the best when coming to sending money via cellphone banking.

The FNB ewallet enables clients to send money to a cellphone number (your wallet), and the money can be accessed instantly, at any FNB atm.

You can send an e-wallet of up to R3,000.00 per day when using the mobile app or online banking. And up to R1,500.00 using cellphone banking or FNB atms.

It's only going to cost you R10.95 for transfers less than R1,000.00. And R13,95 for any amount over R1,000.00 to R3,000.00.

That's the most cost-effective way of sending money to family.

The person you're sending the money to, don't need to have an FNB account in order to receive the money. They only need a working cellphone number together and the pin to withdraw cash.

Here's how it works:

Sending an ewallet is fairly simple.

As an account holder, follow these steps to send FNB ewallet:

Access online banking, mobile app, atm or cellphone banking;

Choose to send money;

The select ewallet;

Enter the cellphone number you want to send the money to;

Choose whether the app should provide the pin to the recipient or not;

Enter the amount you'd like to send;

Confirm and complete the transaction

To withdraw money, the receiver needs to visit any of the nearest FNB atm.

On the screen, they need to choose cardless services.

Select 'ewallet services'

Key in your cellphone number and select 'proceed'

Key in the ATM PIN you received via SMS

Select the amount you want to withdraw

Take your cash

Make sure your transaction has ended or that you select 'cancel' before leaving the ATM.

How to reverse an ewallet payment?

Do you want to know how to reverse ewallet sent to the wrong number?

Here's an example of someone who couldn't reverse the ewallet payment and was dearly frustrated. The person sent a lot of money to the wrong number and it's practically impossible to reverse the transaction over a telephone call.

However, the FNB ewallet reversal is very simple nowadays with cellphone banking.

Dial *120*321# on your mobile phone [USSD]

Select alternative 4 for "send money" next

Select alternative 3 for "ewallet reversal"

Select the transaction that you want to reverse.

Thus far, that's the only quickest way of reversing the ewallet transaction.

There are no options to reverse ewallet on the app or online - unfortunately.

For further assistance, you must contact the ewallet call centre on 087 575 9405 to reverse the money.

How long does ewallet reversal take?

Unfortunately, your ewallet transaction reversal won't immediate.

According to experienced customers, it takes 4 working days for FNB to complete the ewallet reversal process and pay the money back to the sender.

That's if the recipient's number is working, imagine if you've sent money to a cellphone number that doesn't work.

Well, they'll still help you however it will take about 15 business days for the ewallet reversal to complete.

So, before clicking that sent button, double-check the cellphone is correct to avoid penalties

How much does it cost to reverse the ewallet transaction?

Now that you've managed to reverse an ewallet payment, how much is the bank going to charge you for the mistake?

The amount you'll be charged varies depending on the amount you've sent but charges the same amount as when you were sending.One client claimed was charged R50 fee to reverse an ewallet.

To avoid these inconveniences, always double-check and cross-check the cellphone number of the receiver of the money.

It's super easy to send ewallet via the app because it has access to your cellphone contact list to choose from.

Please note there may be a charge when requesting a reversal. If that (wrong-) person had already collected the money, unfortunately, FNB will not be held responsible and does not guarantee you'll get your money back.

So, let's see, what we have: south africa is one of the countries whose technological industry is constantly making advancements. One of the greatest inventions that the country has made is ewallet. If you have not heard about it, you can now know how to use ewallet with these tips. what is ewallet? Ewallet is a prepaid account that allows y at how to get new ewallet pin